Introduction
Welcome to the InsanelyCheapFlights.com ("InsanelyCheapFlights," "we," "our," "us") website (collectively, the "Site"). Use of the Site is governed by the following terms and conditions. By using the Site you agree to these terms and conditions. If you do not agree with any part of these terms and conditions, you must not use the Site. We reserve the right to amend these terms and conditions at any time. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms and Conditions will mean you accept those changes. Please return to this page periodically to review any changes.
Introduction
BY ACCEPTING THESE TERMS, YOU ARE AGREEING TO THE MANDATORY ARBITRATION AND CLASS ACTION WAIVER CONTAINED
BELOW.
SAFE SHOPPING GUARANTEE
InsanelyCheapFlights values your trust. We seek to use reasonable organizational, technical, and administrative
measures to protect your personal information within our organization. Unfortunately, no data transmission
or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction
with us is no longer secure (for example, if you feel that the security of your account has been
compromised), please immediately notify customer service at 1-866-883-0908 or feedback@Insanelycheapflights.com so that we have an opportunity to try to address
your concerns.
General Disclaimer
InsanelyCheapFlights shall not be liable for failure of travel service suppliers, including but not limited to
airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators to perform
the services offered by such suppliers. InsanelyCheapFlights, in providing travel management services, does not
guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or
the reimbursement to you from any loss experienced as a result of the financial condition of such supplier.
In the event that a supplier defaults prior to providing the service to you for which payment has been made,
the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if
any or from other responsible third party unless such was caused by InsanelyCheapFlights.
In those situations in which a supplier defaults prior to providing services you may pursue any
recourse against the supplier for refund, which may be permitted by law or statute. InsanelyCheapFlights
warrants that it provides the highest standards of service in the trade and will use appropriate care in
selecting suppliers so as to protect you from such default.
Except as expressly stated herein, InsanelyCheapFlights assumes no responsibility for actions relating
to travel services beyond the control of InsanelyCheapFlights or its employees. InsanelyCheapFlights is not
responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance,
irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other
act or inaction of any supplier of Travel products. InsanelyCheapFlights shall not be liable for any fluctuation
in price or change in schedule or equipment or accommodations for any travel service, which occurs
subsequent to payment for such service.
InsanelyCheapFlights acts as a service bureau that provides value added service to retail travel agents
and consumers. InsanelyCheapFlights has no control over and assumes no liability for the actions of the
suppliers from whom it obtains Travel products.
Once tickets have been issued there may be a penalty involved for refunds. We do not have control
over printed prices on the tickets, although some tickets may have BT (Bulk fare) printed on them, some may
have a specific value on them, which may be different (lower or higher) than the fare collected.
Discounts offered may vary depending on a number of factors including Airlines utilized, class of
service, destination, time of year (low, mid or high season), advance notice provided, minimum stay
requirements fulfilled and flight load.
InsanelyCheapFlights does not guarantee, endorse, validate or promote other advertiser products and
services that are advertised on this web Site.
Compassion Exception Policy (CEP)
Certain customers may be eligible to receive a discount off cancellation,
refund or ticket change service fees, as described in our Compassion Exception Policy (CEP) below:
Category |
Eligibility requirements |
New Booking |
Exchange / Refund / Cancel |
U.S Military (traveler and Immediate family*) |
Proof of Active Duty or Veteran Status** |
Up to $35 |
100% discount off our cancellation, refund or ticket change service fees |
Bereavement (affecting traveler and Immediate family*) |
Letter from the funeral director is required |
Up to $35 |
100% discount off our cancellation, refund or ticket change service fees |
Customers with visual impairments |
Customer must state that he or she has a visual impairment and is unable to use the web site
|
Always Match The Website Fare |
50% discount off our cancellation, refund or ticket change service fees. |
Category |
U.S Military (traveller and Immediate family*) |
Customers directly affected by severe weather or other uncontrollable event |
Bereavement (affecting traveller and Immediate family*) |
Customers with visual impairments |
Eligibility requirements |
Military e-mail address must be provided |
If airline is waiving change/cancel fees, we will follow |
Letter from the funeral director is required |
Customer must state that he or she has a visual impairment and is unable to use the web site
|
Discount off service fees |
100% discount off InsanelyCheapFlights cancellation, refund or ticket change service
fees |
100% discount off InsanelyCheapFlights cancellation, refund or ticket change service
fees |
100% discount off InsanelyCheapFlights cancellation, refund or ticket change service
fees |
50% discount off InsanelyCheapFlights cancellation, refund or ticket change service
fees. |
*Immediate family is defined as: spouse, domestic partner, children,
parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Eligibility applies
whether the relationship is biological, adoptive, step, in-law or domestic partner, foster, or ward/legal
guardian.
**Active Duty – Acceptable forms of ID are .mil Email Address, Active Duty ID Card, Guard/Reserves ID Card,
Common Access Card (CAC); Veterans – Acceptable forms of ID are Military Retiree ID Card, Veterans ID card,
Veteran Health ID Card, Uniformed Services ID Card, State Driver’s License stamped “VETERAN”.
Please note: The above CEP only applies to InsanelyCheapFlights’s own cancellation,
refund or ticket change service fees. To avail yourself of this benefit, please identify yourself to our
agent and ask for this benefit. This benefit is only available by phone. Customers may still be responsible
for airline and/or other supplier imposed penalties, as well as any fare difference.
InsanelyCheapFlights does not control the policies of these airlines and/or other suppliers.
Limitations of Liability/Disclaimer
Information contained in the Site (including text, graphics, links or other
material) are provided on an "as is," and "where available" basis. InsanelyCheapFlights makes no representation
or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness,
completeness, merchantability, fitness for any particular purpose with respect to the Site or any related
materials, products, services, or information. Under no circumstances, including, but not limited to,
negligence, shall we, and/or our providers or distributors, be liable for any damages to, or viruses that
may infect, your computer equipment or other property on account of your access to, use of, or browsing on
the Site, or your downloading of any materials, data, text, images, video, audio, or other information from
the Site. In no event shall we, and/or our providers or distributors, be liable for any injury, loss, claim,
damage, or any special, punitive, indirect, incidental, or consequential damages of any kind (including, but
not limited to, lost profits or lost savings), whether based in contract, tort, strict liability, or
otherwise, that arise out of or are in any way connected with the use, or the inability to use, the Site or
the services or materials on the Site, even if advised of the possibility of such damages. In no event shall
our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the
itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your
access and use of, or purchase of products and/or services from, the Site must be brought within one (1)
year from the date on which such claim or action arose or accrued or purchase was completed. Applicable law
may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above
limitation or exclusion may not apply to you. Your use of the Site shall be at your own risk. We are acting
as an intermediary or as an agent for providers of travel-related products and/or services by promoting,
selling or accepting reservations or bookings for such products and/or services (such as air and ground
transportation, hotel accommodations, meals, tours, cruises, Travel Protection, etc.).
Price Match Promise
When booking with InsanelyCheapFlights, we want you to be confident that you have found a great
deal.
That’s why, if you see a lower price (including taxes and fees) for the same flight itinerary offered
and available for booking on a Major OTA Competitor’s site within twenty-four (24) hours of booking, we will
match that lower price by refunding the difference in price, or if you prefer, we will cancel your booking
with us for a full refund.
That’s our Price Match Promise (“PMP”).
Questions? Here are some answers:
What does “the same itinerary” mean?
The same itinerary means that each and every element of each offer matches; airline(s), flight number(s),
itinerary, date(s), number of customers and seat type.
What does “offered and available for booking” mean?
It means that the itinerary you found is actually live on a Major OTA Competitor’s site and available to be
booked by the general public at the time you contact us, as determined by our customer service
representatives.
What is a “Major OTA Competitor”?
For purposes of the PMP, it means the U.S. English-language websites of Expedia.com, Orbitz.com,
Priceline.com and Travelocity.com.
How do I notify you that I want to invoke the PMP?
To invoke the PMP, all you need to do is contact us at feedback@Insanelycheapflights.com with your InsanelyCheapFlights booking number and all of the
key details of the lower priced itinerary (airline(s), flight(s), itinerary, date(s), number of customers
and seat type), along with documentation such as the exact URL or screen shots that will enable our customer
service representatives to verify that such itinerary satisfies the terms and conditions of the PMP.
Customer service must be able to locate the lower fare from the information you provide; we reserve the
right to deny any claims that cannot be reasonably verified, or for which you have provided incomplete
information. Once our representative has verified that the PMP applies, you will be given the choice to
either keep your itinerary with a refund of the difference in total price, or cancel your booking with us
for a full refund.
Are there exceptions that apply to the PMP?
The PMP does not apply to fares offered on membership program websites, corporate discounts or rates; group,
charter, rewards program, incentive, meeting, convention, or consolidator fares; or fares available only by
using a coupon or other promotion not offered to the general public. Military, student, government, tour
operator, bulk, vacation package or "Web Only" fares are excluded. The PMP does not apply to “opaque”
tickets (where the airline booking details are unknown until after purchase) or tickets issued under a
“bidding” or “auction” model. Fare errors are also excluded.
Price Drop Assurance Terms & Conditions
Price Drop Assurance is an opt-in service in which you authorize us to look for additional savings on
airline ticket(s) that you booked with us, which we then share with you in the form of a InsanelyCheapFlights gift
card.
When you purchase the Price Drop Assurance service, we will search your exact itinerary (travel dates,
airports, passengers, airlines & flights) for 24 hours after you book your ticket(s) to look for
opportunities to realize additional savings on those ticket(s). If we identify an opportunity to realize
additional savings, you authorize us to rebook your ticket(s) for the same exact itinerary that you already
purchased. We will then share those savings with you in the form of a gift card good toward any future
flight booking on InsanelyCheapFlights.com. We will also retain a portion of the savings as a rebooking fee for
providing this service.
The Price Drop Assurance service is not a guarantee of savings. If we are unable to find meaningful
additional savings on your exact itinerary (typically $30 or more), your original tickets will remain in
place and we will be unable to offer you any additional value. Price Drop Assurance is not available for all
itineraries or all airlines, but will only be offered when available.
Please be aware that If we reissue your tickets to realize additional savings as described above, you will
receive a new confirmation email with new ticket number(s) for the new tickets that we have issued to you.
We strongly recommend that if you sign up for the Price Drop Assurance service, you do not purchase any
ancillary services, such as seats or prepaid bags, directly from the airline until after the 24-hour search
period has ended. IF YOU HAVE PURCHASED ANY ANCILLARY SERVICES, SUCH AS SEATS OR PREPAID BAGS, DIRECTLY FROM
THE AIRLINE IN THE INTERIM, YOU WILL NEED TO CALL THE AIRLINE AND REQUEST THAT THEY ASSOCIATE THOSE ITEMS
WITH YOUR NEW TICKET NUMBER(S), RATHER THAN YOUR ORIGINAL ONE(S). Airline rules may restrict the
transferability of ancillary services to new tickets or specify that such items are non-refundable;
therefore, InsanelyCheapFlights cannot guarantee that these requests will be honored. Note that if you use a debit card
for this service, depending upon your issuing bank it may take up to five to seven business days for you to
regain access to the funds held for purchase of your original ticket.
NOTE THAT THE ORIGINAL FARE MAY BE ELIGIBLE FOR A FULL REFUND IF REQUESTED WITHIN 24-HOURS OF BOOKING.
OTHER FARES MAY BE REFUNDABLE PURSUANT TO THE ORIGINAL FARE RULES. BY SIGNING UP FOR PRICE DROP ASSURANCE,
YOU UNDERSTAND THAT ONCE WE HAVE COMMENCED THE REBOOKING PROCESS, YOU WAIVE YOUR RIGHT TO A REFUND (IF
ELIGIBLE) ON THE ORIGINAL TICKET AND ELECT TO APPLY ANY REFUND TO THE PURCHASE OF THE REBOOKED TICKET AND
INSANELYCHEAPFLIGHTS’S REBOOKING FEE. THE REBOOKED TICKET(S) WILL BE ELIGIBLE FOR A REFUND TO THE SAME EXTENT AS THE
ORIGINAL TICKET(S), AND WILL BE SUBJECT TO THE AIRLINE’S RULES AND RESTRICTIONS, AS WELL AS INSANELYCHEAPFLIGHTS’S
TERMS AND CONDITIONS.
Travel Protection Plan Disclaimer
If you have purchased Travel Protection Plan you must read, understand and
agree to the Description of Coverage.
Indemnification
All Users agree to protect and indemnify InsanelyCheapFlights, its affiliates,
and/or their respective suppliers and any of their officers, directors, employees and agents from and
against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs
or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought
by:
- you or on your behalf in excess of the liability described above; or
- by third parties as a result of
- your breach of these Terms and Conditions, notices or documents referenced on the Site;
- your violation of any law or the rights of a third party; or
- your use of the Site
Release
If you have a dispute with travel service suppliers, including but not
limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators
to perform the services offered by such suppliers, you release us (and our officers, directors, agents,
subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of
every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
Privacy
The Transportation Security Administration of the U.S. Department of
Homeland Security requires us to collect information from you for purposes of watch list screening, under
the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004.
Providing this information is voluntary; however, if it is not provided, you may be subject to additional
screening or denied transport or authorization to enter a sterile area. TSA may share information you
provide with law enforcement or intelligence agencies or others under its published system of records
notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact
assessment, please see TSA's Web site at www.tsa.gov.
Please review our Privacy
Policy, which also governs your visit to this Site to understand our practices. The InsanelyCheapFlights
Privacy Policy will provide a description of how we use and protect your personal information. If you object
to your information being transferred or used in this way please do not use our services.
Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we may validate
your name, address and contact number supplied by you during the booking process against appropriate third
party databases. By accepting these terms and conditions you agree and authorize us to carry out such
verification checks as stated herein. In performing these checks, you acknowledge and concur that such
personal information you provide to us may be disclosed to a registered Credit Reference Agency which may
keep a record of such information in whole or in part. You can rest assured that this verification process
is performed for the sole purpose to verify and confirm your identity, and that this process does not
perform a credit check, and your credit rating will not be affected whatsoever. All information provided by
you to us is securely processed in strict accordance with the Data Protection Act of 1998.
Site Usage & Ticket Purchase
You warrant that you are at least 18 years of age and possess the legal
authority to enter into this agreement and to use the Site in accordance with all terms and conditions
herein. You agree to be financially responsible for all of your use of the Site (as well as for use of your
account by others). You are responsible for any bookings made by persons under your direction or control.
You also warrant that all information supplied by you or on your behalf, or by members of your household in
using the Site is true and accurate. Further you also confirm that the traveler is not an unaccompanied
minor. Without limitation, any exploratory, false, or fraudulent reservation or any reservation in
anticipation of demand is prohibited. You agree that the travel services reservations facilities of the Site
shall be used only to make legitimate reservations or purchases for you or for another person for whom you
are legally authorized to act. You understand that overuse or abuse of the travel services reservation
facilities of the Site may result in you being denied access to such facilities.
All offers, prices, and conditions of sale may be subject to:
- change without notice.
- advance purchase, eligibility, seating, or other limitations.
- travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or
waitlisting restrictions.
- reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions
may apply); and/or
- other conditions/restrictions.
- Availability. Lower prices may be available.
- If your itinerary involves an ultimate destination or stop in a country other than the country of
departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire
trip, including any portion entirely within the country of origin or destination. The Warsaw Convention
governs and may limit the liability of certain air carriers for death of or personal injury to
passengers and/or loss of or damage to baggage.
A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the
credit/debit card company that the billing address and credit card verification number you provided to us is
accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to
change. We are not responsible for any transaction that is declined based upon a credit/debit card that is
declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing
address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for
any changes in fare or any other charges that may occur during our verification process. At times when the fare
selected is not available an approval code may have been taken on your credit card, if the transaction is not
completed the approval code may block your available credit for a time period until the bank removes the block.
Prohibited Activities
You agree that the travel services reservations facilities of the Site shall
be used only to make legitimate reservations or purchases for you or for another person for whom you are
legally authorized to act. You understand that overuse or abuse of the travel services reservation
facilities of the Site may result in you being denied access to such facilities. You may not use this Site
for any commercial purpose. You agree you will not access, monitor or copy any content or information of
this Site using any robot, spider, scraper or other automated means or any manual process for any purpose
without our written permission. You agree that you will not violate the restrictions in any robot exclusion
headers on this Site, or bypass or circumvent other measures employed to prevent or limit access to this
Site. You agree you will not you modify, copy, distribute, transmit, display, perform, reproduce, publish,
license, create derivative works from, transfer, or sell or re-sell any information, content, graphics,
software, products, or services obtained from or through this Site or call center. You agree you will not
use a frame or border environment around the Site, or other framing technique to enclose any portion or
aspect of the Site, or mirror or replicate any portion of the Site, and that you will not sell, offer for
sale, transfer, or license any portion of the Site in any form to any third parties.
You agree you will not use any device, software, or routine that interferes, or attempts to
interfere, with the normal operation of our Site, or take any action that impose an unreasonable load on our
equipment. You will not disguise the origin of the information you transmit through the Site, whether to
navigate the Site, make a travel reservation or booking, or post any content.You must not misuse the Site by
knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious, offensive,
defamatory or technologically harmful. You must not attempt to gain unauthorized access to the Site, the
server on which the Site is stored or any server, computer or database connected to the Site.
You must not attack the Site via a denial-of-service attack or a distributed denial-of service
attack. We will not be liable for any loss or damage caused by a distributed denial-of-service attack,
viruses or other technologically harmful material that may infect your computer equipment, computer
programs, data or other proprietary material due to your use of the Site or to your downloading of any
material posted on it, or on any website linked to it.
We reserve the right to cancel your InsanelyCheapFlights account and terminate your use of the Site if
you violate any of the above prohibitions.
Booking Process
For your convenience, our use of the following terms in these Terms &
Conditions shall have the meaning below:
"Service Element" - a singular product or service listed on the Site that can be booked independently
of any other service. (e.g.: car, hotel, flight).
"Travel Supplier" - a vendor of one or more Service Elements. (e.g.: hotels, car suppliers,
airlines). InsanelyCheapFlights does not act as principal but makes arrangements with third-party vendor Travel
Suppliers for Service Elements, all as defined above.
"Booking" - a negotiation process with the Travel Supplier carried out by you while using
this Site for the purpose of obtaining one or more Service Elements that may result in a contract with the
Travel Supplier at the time we receive full payment and accept your offer.
In order to complete a Booking the following steps are taken to ensure its validity:
When we place Service Elements on our Site, we are inviting you to make an offer for their purchase. You
do not make this offer until you press "Book" on the payment page (entitled "Review Trip Details and Book")
of the Site.
Once you have done so you have made InsanelyCheapFlights an offer (which cannot be withdrawn if you
change your mind) to purchase the relevant Service Element(s) from the relevant Travel Supplier(s) (your
"Booking"). We are free to accept your offer on behalf of the relevant Travel Supplier or to reject it, at
our sole discretion.
The InsanelyCheapFlights email confirmation is NOT the contractual acceptance of the Booking, but merely
an acknowledgement that we have received your offer. We will need to check the availability of the relevant
Service Element(s).
If the relevant Service Element is available, your Booking will be processed. The contract
pertaining to the relevant Booking is formed when payment in full has been received.
The contract between you and the relevant Travel Supplier will relate only to those Service Elements
confirmed by email with ticket numbers in case of air or reservation numbers in case of hotels, cars or
activities.
The terms of your Booking (such as price, availability and/or dates of travel) are not guaranteed
until the contract is formed between you and the Travel Supplier and a ticket has been issued and/or a
reservation has been made and confirmed by the Travel Supplier.
Please note that once you have completed the Booking stage you can only cancel or change the details (such
as names or destinations) of your Booking at our sole discretion and in accordance with these Terms &
Conditions.
These Booking processes will apply to any of our individual Service Element's Terms & Conditions
set out below. The airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental
Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered
by the Booking process. We reserve the right to change the Booking process at any time, with changes
automatically taking effect from the date such changes are posted on the Site.
At all times throughout your trip a government-issued photo ID is required for security checks at
airports, hotels and car rental locations and may be required for attractions and other products as deemed
necessary by the relevant Travel Suppliers.
In addition to the required government-issued ID as stated above, proof of citizenship (Passport) is
required for international travel (for most countries outside of the United States). Please note that it is
your sole responsibility to ensure that you meet the passport, visa, and/or health requirements of the
countries you wish to visit and those that you transit (even if it is for a simple flight change). Many
countries require that your passport should be valid for a minimum period from the date of arrival into that
country. For any questions regarding what the applicable minimum period is and any other conditions or
passport/visa requirements for travel, you should contact the corresponding local consulate of the countries
to which you are travelling.
Neither InsanelyCheapFlights nor its affiliates accept any responsibility, and you will not be entitled
to any refunds whatsoever, if you are denied boarding, delayed or deported due to non-fulfillment of the
above.
- Government entry/exit fees may apply, depending on your destination.
- These are your sole responsibility and will be additional to your Booking charges.
- All travelers on your Booking (if more than one passenger) must travel on the same itinerary. Individual
passengers cannot be added to, and/or deleted from your Booking.
InsanelyCheapFlights reserves the right to correct errors in any advertised price and, if applicable, give you an
option to either cancel the Booking or allow InsanelyCheapFlights to collect an amount equal to any increase in
price from your provided credit or debit card, prior to your departure.
- Each Service Element listed in your Booking is provided by the respective Travel Supplier.
- Frequent traveler points and/or miles may or may not be available for any portion of your Booking. You
must check this with the relevant Travel Supplier.
Once you have made your Booking, you cannot transfer or change the name(s) or destination(s) listed in your
Booking.
Your Booking will be fulfilled on the delivery date set out in your ticket information email or, if no
delivery date is specified, then on the date the ticket is issued, unless there are exceptional circumstances.
The terms of this agreement incorporate by reference the terms of each airline’s contract of carriage.
Passengers may inspect the full text of the contract of carriage at the each airline's airport or city ticket
offices. Passengers have the right, upon request to the airlines, to receive free of charge by mail or other
delivery service the full text of the contract of carriage. The incorporated terms of the contract of carriage
may include: (1) Limits on the airline's liability for personal injury or death of passengers, and for loss,
damage, or delay of goods and baggage, including fragile or perishable goods; (2) Claim restrictions, including
time periods within which passengers must file a claim or bring an action against the airline for its acts or
omissions or those of its agents; (3) Rights of the airline to change terms of the contract; (4) Rules about
reconfirmation of reservations, check-in times, and refusal to carry; (5) Rights of the airline and limitations
concerning delay or failure to perform service, including schedule changes, substitution of alternate airline or
aircraft, and rerouting.
Pricing, Taxes/Fees, and Payment:
Our total prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and
activities included in your Booking, unless stated otherwise in your ticket information email or in these Terms
& Conditions. Additional fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other
applicable service charges may apply which will be charged by the relevant Travel Supplier at time of check-in.
You are solely responsible for any such additional charges due to the Travel Supplier. If you have any questions
about such charges, please contact the relevant Travel Supplier directly.
Prices quoted for Service Element(s) do not include liability insurance, collision damage waiver,
personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks
or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in
taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the
hotel.
Prices quoted also do not include any additional flight fuel surcharges or other surcharges which may be
imposed from time to time by the relevant Travel Supplier or authorities, all of which must be paid by you.
Payment must be made in full with a valid credit or debit card at the time of Booking. InsanelyCheapFlights
accepts all major credit or debit cards with a verifiable billing address.
You hereby authorize InsanelyCheapFlights and its authorized third party to process the charge to the credit or
debit card you provide to us for the total amount of your Booking.
You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the
time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation
of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on
your Booking.
All offers, prices, and conditions of sale may be subject to:
- change without notice;
- advance purchase, eligibility, seating, or other limitations;
- travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or
waitlisting restrictions;
- reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions
may apply);
- other conditions/restrictions; and
- availability.
If your itinerary involves an ultimate destination or stop in a country other than the country of departure,
the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any
portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the
liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to
baggage.
A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the
credit/debit card company that the billing address and credit card verification number you provided to us is
accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to
change. We are not responsible for any transaction that is declined based upon a credit/debit card that is
declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing
address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for
any changes in fare or any other charges that may occur during our verification process. In the event the fare
selected is not available an approval code may have been issued on your credit card. If the transaction is not
completed the approval code may temporarily credit the amount from your bank account.
Advice to International Passengers
Passengers embarking upon a journey involving an ultimate destination or a
stop in a country other than the country of departure are advised that the provisions of treaties known as
the Montreal Convention and the Warsaw Convention may be applicable to their entire journey including the
portion entirely within the countries of departure and destination. The Conventions govern and in most cases
limits the liability of carriers to passengers for death or personal injury. Additional protection can
usually be obtained by purchasing a Travel Protection Plan either through us or directly from a private
company. Such Travel Protection is not affected by any limitation of the carrier's liability under the
Montreal Convention or Warsaw Convention. For further information please consult your airline or Travel
Protection Plan provider representative.
Links
The Site provides links to other websites as a convenience to you, we do not
endorse nor are we responsible for the contents of other websites. If you decide to access other websites
you do so at your own risk.
Our Fees and Exceptions
In addition to each Travel Supplier’s cost and fees, InsanelyCheapFlights may charge a service fee as described below.
All InsanelyCheapFlights fees are charged on a per-passenger, per-ticket basis and are generally non-refundable.
1. OUR SERVICE FEES
Our
Service Fees ‡ |
May Apply To |
Code |
Amount |
Online Air Transaction Service Fees
On most airfares a service fee of up to $50◊ is charged on a per-passenger, per-ticket
basis. *
|
U.S. Domestic and International
|
Fees ◊ |
up to $50 |
Online Hotel Transaction Service Fees
(per night, per room)
|
All Hotels
|
Fees ◊ |
up to
$42 |
Online Car Rental Transaction Service Fees
(per rental) |
All Car Rentals
|
Fees ◊ |
up to
$40 |
Service fees will be converted in your local currency on the payment page.
* Passenger types = Adult, child, senior, infant, student, military.
‡
Transaction service fees are generally non-refundable and are subject to change without notice. Transaction Service Fee for cancellations requested within 24 hours of making the booking are refundable. Transaction Service Fee for cancellations requested beyond 24 hours of making the booking are non-refundable.
You will only be charged the final total amount as shown.
◊ Certain exceptions to the above service fees apply:
- Online vacation package booking service fees are up to $50 per passenger.
- Business and First Class Airfares - Service fees are up to $200 per passenger.
- Multi-city trips - Service fees are up to $100 per passenger.
- Cities with high fraud rates - Service fees are up to $40 per passenger
- Alternate Date & Nearby Airport - Service fees are up to $55 per passenger
- Fusion Fares - Service fees are up to $100 per passenger.
- Unaccompanied Minor Tickets - Service fees are up to $100 per passenger
Close X
EI |
Aer Lingus |
G9 |
Air Arabia |
E5 |
Air Arabia Egypt |
3O |
Air Arabia Maroc |
AK |
Air Asia |
BX |
Air Busan |
|
EN |
Air Dolomiti |
AF |
Air France |
IX |
Air India Express |
4N |
Air North |
AP |
Air One |
TS |
Air Transat |
|
G4 |
Allegiant Air |
OR |
ArkeFly |
KK |
Atlasjet |
GR |
Aurigny |
AD |
Azul Linhas Aereas Brasileiras |
|
PG |
Bangkok Airways |
0B |
Blue Air Transport |
|
SI |
Blue Islands |
BV |
Blue Panorama (Blue Express) |
|
BM |
BMI Regional |
YB |
Borajet |
|
MO |
Calmair |
V3 |
Carpatair |
5J |
CEBU Pacific Air |
|
WX |
CityJet |
NM |
Citywing |
DE |
Condor Flugdienst |
|
|
0D |
Darwin Airline |
KB |
Drukair |
|
|
|
ZE |
Eastarjet |
T3 |
Eastern Airways |
|
U2 |
EasyJet |
F7 |
Etihad Regional |
|
|
FY |
Fire Fly |
BE |
FlyBe |
FZ |
FlyDubai |
|
|
MT |
FlyThomasCook |
FH |
Freebird |
|
ST |
Germania |
4U |
GermanWings |
|
|
|
6E |
Indigo Airlines |
4O |
Interjet |
|
|
|
TF |
Malmoaviation |
JE |
Mango |
|
|
|
MLTours |
ZB |
Monarch Airlines |
|
MM |
Peach Airlines |
PC |
Pegasus Airlines |
|
|
|
9R |
Satena |
TZ |
Scoot |
SQ |
Singapore |
JW |
Skippers |
|
XW |
Skyexpress |
BC |
Skymark |
SX |
Skywork |
QS |
Smart Wings |
|
SA |
Soundsair |
SG |
Spice Jet |
XQ |
Sun Express |
|
TI |
Tailwind |
HQ |
Thomas Cook Airlines |
BY |
Thomsonfly/Thomson Airways |
|
TR |
Tiger Air |
HV |
Transavia |
|
Travelfly |
|
Rail |
Trenitalia |
X3 |
TUIfly |
TW |
Twayair |
|
ZV |
V Air |
1N |
Viarail |
VJ |
Vietjet |
|
VB |
Vivaaerobus |
Y4 |
Volaris |
|
|
- Contact Center booking service fees: Service fees for contact center bookings (including complex multi-stop and round-the-world itineraries) may be higher than those charged for bookings made online. These service fees can range from $15 to $250 per passenger (up to $125 for Senior Citizens). Contact Center bookings include premium package benefits.
Important Note: All service fees are subject to change without notice. YOU WILL BE
CHARGED THE FINAL TOTAL PRICE AS QUOTED REGARDLESS OF ANY CHANGE OR VARIANCE IN THE
SERVICE FEES. Please review the total final price carefully.
|
2. OUR POST-TICKETING FEES
Post-Ticketing Service Fees ‡ |
Applies To |
For |
Amount per Ticket |
Agent Assisted Cancellation1
|
Cancellation requested within 24 hours of booking
(USA Web-sites Only)
|
Per-passenger, per-ticket fees:
Domestic
$75 International: $100 Business and First Class: $100 |
Cancellation & Refunds (beyond 24 hrs) |
|
Air - Economy |
Air - Business/First |
|
Domestic |
International |
Domestic |
International |
Agent Assisted Cancellation1 w/Future
Credit |
$75 |
$75 |
$100 |
$100 |
Agent Assisted Cancellation2 w/Refund
|
$150 |
$250 |
$250 |
$250 |
Changes to Existing Tickets (exchange) |
Ticket Value |
Exchange Fee Per Passenger (USD) |
Under $1000 |
Up to $120 |
$1000 or more |
$120 or 10% of ticket value whichever is higher |
Special Services |
|
Air - Economy |
Air - Business/First |
Domestic |
International |
Domestic |
International |
Agent Assisted Waivers |
$75 |
$100 |
$100 |
$200 |
Fees for Agent Assistance Seeking Refund or Future Airline Credit for Listed
Reasons3
|
Death/Bereavement |
Duplicate |
Infant |
Medical |
Military |
Name Change |
Name Correction |
No Show |
Reinstate |
Routing Changes |
Ticket Validity |
UNMR |
Visa/Schengen Visa Issues |
|
We offer Special Discounts under our Compassion
Exception Policy (CEP). for Military, Bereavement, and the Visually Impaired.
All Airline Refunds/Future Credits are subject to each airline fare rules, policies
and procedures
Service fees will be converted in your local currency on the payment page.
Passenger types = Adult, child, senior, infant, student, military.
Service fees on all changes, refunds, cancellations and future credits will be charged on a
per passenger, per ticket basis.
‡ Like our transaction service fees (booking fees), all post-ticketing
service fees are non-refundable and are subject to change without notice. Our fees are in
addition to any airline and/or other supplier imposed fees and charges. Government
imposed taxes and fees are subject to change. You will only be charged the final total
amount displayed or quoted by our agent.
1 Most of our airline tickets are non-refundable. Only available if our Travel
Suppliers’ fare rules allow cancellation and refunds, and we have accepted your request for
a refund, you are not a "no show" (most "no show" bookings are in-eligible for any waiver
from suppliers for refund processing), and if we are able to secure waivers from suppliers
to process this requested cancellation and refund.
2 Most of our airline tickets are non-refundable. Airline Refunds/Future credits
are subject to airline fare rules, policies and procedures.
3 Special Services - All Special Services are on a request basis
ONLY and are subject to each airline's review and approval process along with their fare
rules, policies and procedures. Special Service Fees will be charged upon the provision of
the service(s) and will only be refunded if the request is denied by the airline.
Name Misspelling - Passengers name on their airline ticket does not match their passport or
other universally accepted government ID
Visa/Passport - A Visa/Passport decline letter is normally required in order to process a
request
Baggage - please retain all receipts and baggage tags
No- Show - Documentation advising why you were unable to make your scheduled departure will
be required
Denied Boarding - Documentation as why you were denied boarding of your scheduled departure
will be required
Duplicate Tickets - Copies of all tickets, reflecting exact same itineraries booked with us
will be required in order to process a refund request
|
Changes to Flights Already Purchased
Any and all changes made to the itinerary are restricted as well as subject
to airline fare rules, whichever is more restrictive; most of our tickets/hotels/cars/packages/cruises do
not allow any date or name changes after the booking is completed. InsanelyCheapFlights does not guarantee, and
shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the
original itinerary has been changed by the supplier pursuant to customer's request.
As per our “Compassion Exception Policy”, customers who are senior citizens, in the military or physically
impaired, or are terminally ill can get a waiver on all or a portion of InsanelyCheapFlights fees. Please review
our Compassion Exception Policy in detail.
Cancel and Exchange
Most of our airline tickets are 100% non-refundable. In
certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket
purchase by the same traveler on the same airline. Usually the credit issued by the airline supplier has a
specific expiration date, after which it cannot be used. We encourage you to discuss additional restrictions
attached to your credit with a customer service agent. All such bookings where the cancellation may be
permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our
customer service center. We do not guarantee any cancellation. When you are ready to make your new booking
and wish to use your airline credit, you will be required to the pay fare difference (if any), applicable
airline penalties and any applicable InsanelyCheapFlights post-ticketing fees. All such changes are
governed by each airlines' fare rules, policies and procedures, which are not under our control.
No additional representation is made for our exchange fees except that an agent will assist you in locating
your desired new flights and attempt to re-book the new flights based on availability and other factors.
As per our Compassion Exception Policy (CEP), we offer Special Discounts
for Military, Bereavement, and the Visually Impaired.
Multiple Airline Itineraries
If your itinerary includes flights operated by more than one airline, please
read carefully each such airline’s terms and conditions, which can be found on each such airline’s website.
Each such airline will have its own restrictions, rules and fees. If one of these flights is affected by an
airline change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other
flight, the Customer may be responsible for any fees or ticket cost incurred for making changes to the
unaffected flight. Such airlines may charge their own fees for changes, refunds, or if exchanges are
requested. You are responsible for complying with each airline's terms and conditions, which may differ (for
example, check-in times and limits on baggage size/weight). It is advisable you print your outbound and
return portions of your e-ticket confirmation for all flights prior to travelling. You may be asked for
proof of your return ticket at check-in.
Cancel and Refund
Most of our airline tickets, hotels, pre-paid car rentals, vacation packages
and service fees are non-refundable after 24 hours of booking. Travel Protection Plans are refundable within
10 days of purchase if travel has not commenced and you have called our customer service center to cancel.
All cancellations must be done over the phone only. We can accept refund requests only if the following
conditions have been met:
- you have applied for a cancellation and refund with us and if the fare rules provide for cancellation
and refunds;
- you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for
refund processing); and
- we are able to secure waivers from suppliers to process this requested cancellation and refund.
We are unable to provide a specific time line for how long it may take for
this requested refund to be processed. All refund requests are processed in a sequential format. Once you
have provided our customer service agent with your cancellation request, we will then send you an email
notification that your request has been received. This notification does not automatically qualify you for a
refund. This only provides you with an acknowledgement of your request and provides you with a tracking
number. Upon receipt of your request we will work with the suppliers such as airlines, hotels, car-rental
companies to generate a waiver based on airline and other supplier rules and notify you of the supplier
decision. Our services fees associated with the original travel reservation or booking are not refundable.
Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has
been approved by the supplier it may take additional time for this to appear on your credit card statement.
Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from
receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers
refund penalties, InsanelyCheapFlights will charge a post-ticketing services fee, as applicable. All
refund fees are charged on per-passenger, per-ticket basis. These fees will only be assessed if a refund has
been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit
such refunds. If such refund is not processed by the supplier, we will refund you our post-ticketing service
fees applicable to your agent assisted refund request , but not our booking fees for the original travel
reservation or booking.
As per our Compassion Exception Policy (CEP), we offer Special Discounts
for Military, Bereavement, and the Visually Impaired.
Cancellation Password – For you security, when requesting InsanelyCheapFlights to cancel a booking on your behalf, our
agents will send you an email with a unique Cancellation Password to the e-mail you entered when the booking
was created.
Please communicate the Cancellation Password to our agents when asked, in order to complete your
cancellation request. Depending on your booking, you may complete your cancellation via the link provided in
the email we will send in response to your request.
If you cannot access your email and/or communicate your Cancellation Password, we may not be able to process
your request for cancellation.
The Cancellation Password will expire within 3 hours of issuance. If your Cancellation Password expired
before we were able to process your request please call us back to obtain a new Cancellation Password.
InsanelyCheapFlights Rewards
Welcome to the InsanelyCheapFlights Rewards Program (the "Program"). As a member, you
will be able to earn InsanelyCheapFlights Rewards Points ("Points") every time you make a qualifying purchase from
InsanelyCheapFlights. If you do not agree with any part of these Terms & Conditions, you must opt out of joining
the Program and not use any Points.
By enrolling in the Program, you agree to the following:
Eligibility
Only residents of the United States who are over eighteen (18) years of age and have provided InsanelyCheapFlights with
a valid email address are eligible to become Program members and earn Points. You automatically become a
member when you create an account on InsanelyCheapFlights unless you opt-out of the Program. The Program is void where
prohibited by law in the state of the customer’s residence, and subject to change as may be necessary to
comply with such laws or regulations.
Your Account
When you sign up your account will automatically be tied to your email address or a unique loyalty account
number and you will be automatically enrolled in the Program. When you are logged into the Site you will be
able to see the total amount of Points in your account, when the Points were earned as well as what Points
have been redeemed.
Collecting Points
For every dollar ($1) you spend with InsanelyCheapFlights on flights and ancillary offerings such as flight upgrades
and baggage fees that are purchased in the same transaction as your flights, you will earn one (1) Point.
For every dollar ($1) you spend with InsanelyCheapFlights on hotels and cars you will earn three (3) Points. Qualifying
purchases can be made online at InsanelyCheapFlights.com or over the phone using InsanelyCheapFlights’s toll free number. No
Points will be provided for purchases of stand-alone ancillary offerings. Except where required by law or
provided for in these Terms & Conditions, Points have no cash value. Points have no exchange rate to any
market currency.
InsanelyCheapFlights will attempt to credit your Account with the awarded Points on a timely basis, usually thirty (30)
days after the booked travel was completed. However, you have the responsibility of making sure that your
Points are properly credited. Please retain copies of your purchases for your records. Any claim for Points
not credited accurately must be received by us within six (6) months of the date of claimed accrual of such
Points.
Points Expiration
Points will not expire as long as a Qualifying Purchase was made through your InsanelyCheapFlights Account at least
once every two (2) years. "Qualifying Purchase" shall mean a Points-eligible booking which has been
completed. All Points on your Account shall expire if no Qualifying Purchase was made through your Account
for the preceding two (2) year period.
Redeeming Points
Points can be redeemed for products and/or discounts offered online at InsanelyCheapFlights.com or by calling
InsanelyCheapFlights. The number of Points required to redeem for a product will be shown online at InsanelyCheapFlights.com.
InsanelyCheapFlights reserves the right in its sole discretion to change the products offered as well as the number of
points needed to redeem a product at any time. InsanelyCheapFlights also reserves the right to limit the quantity of
Points an account may redeem in a single transaction. Gift cards redeemed through the Program must be
fulfilled online. All gift cards are subject to the issuer’s own Terms & Conditions. At InsanelyCheapFlights’s
discretion the Program may also allow you to use Points to get a discount off of certain types of travel or
travel-related items booked on InsanelyCheapFlights.com. Users are able to use the Points to make purchases that
benefit third parties.
Participation in the Program
InsanelyCheapFlights reserves the right at any time to limit Program enrollment. We may discontinue your membership and
void or cancel your entire Points balance if you do not meet the Program eligibility requirements or any
Points in your account are issued, received, or redeemed through fraud or theft, or otherwise illegally, or
not as authorized in these Terms & Conditions.
Member Obligations
You agree not to misuse Program privileges by conduct which is detrimental to us, including without
limitation: attempting to accrue Points or redeem Points in a manner inconsistent with our policies or the
intent of these Terms & Conditions; having multiple accounts; or participating in purchasing or
redemption fraud. Points may not be shared or transferred.
The Program May be Suspended, Changed or Terminated
InsanelyCheapFlights reserves the right, at its sole discretion and without prior notice, to suspend, change or
terminate the Program, in whole or in part; to modify, limit or suspend the use of or redemption of Points
in any respect; to modify or change redemption procedures, including the number of Points required for
particular reward; to modify, limit or suspend the collection of Points, including but not limited to
imposing time limits and changes in Points values. We may make these changes even though the changes may
affect the value of Points already accumulated at any time and from time to time.
You understand and agree by participating in the Program that we can make these changes at any time, with or
without notice. However, we may give you notice of changes to the Program by posting an updated version of
this page at https://InsanelyCheapFlights.com/rewards/ or via email. InsanelyCheapFlights reserves the right to terminate the
program with six months’ notice, without compensation. This means that regardless of the number of Points
you accumulate in the Program, your right to accumulate and redeem Points can be terminated six months after
we give you notice.
You should not rely upon the continued availability of the Program, or any earning or redemption offers,
merchandise or other offers made in connection with the Program. All merchandise and/or offers are available
while supplies last and are subject to change and/or revocation without notice.
If you have any questions regarding the Program, we can be contacted by email at feedback@Insanelycheapflights.com.
InsanelyCheapFlights Credit Reward Terms
By applying for and opening a InsanelyCheapFlights Credit Card (“InsanelyCheapFlights Credit
Card”), InsanelyCheapFlights Visa® Card, or InsanelyCheapFlights Visa Signature® Card (each a “InsanelyCheapFlights Visa Card”) you hereby
agree to be bound by these Credit Rewards Terms. In addition, you acknowledge you have previously enrolled
in the InsanelyCheapFlights Rewards Program (the “Rewards Program”), or if you have not, you agree to be enrolled in
the Rewards Program, and to be bound by the Rewards Program Terms and Conditions (“Rewards Program Terms”),
which are available at InsanelyCheapFlightsCardRewards.com.
Make Purchases with your InsanelyCheapFlights Credit Card or InsanelyCheapFlights Visa Card and Earn Reward
Points
When you make an eligible net purchase (eligible purchases minus credits, returns and adjustments)
(“Eligible Purchase”) with your InsanelyCheapFlights Credit Card or InsanelyCheapFlights Visa Card, you will automatically earn
points in your Rewards Program account if your InsanelyCheapFlights Credit Card or InsanelyCheapFlights Visa Card account is open
and in good standing both at the time you make an Eligible Purchase and at the end of your billing cycle
during which you made an Eligible Purchase. Points earned for an Eligible Purchase will be calculated at the
end of the billing cycle in which the Eligible Purchase was posted to your InsanelyCheapFlights Credit Card or
InsanelyCheapFlights Visa Card account and will appear in your Rewards Program account within 60 days. Eligible
Purchases do not include special financing purchases, balance transfers, cash advances, finance charges and
fees associated with your credit card.
Earn Points with Your InsanelyCheapFlights Credit Card
When you use your InsanelyCheapFlights Credit Card for Eligible Purchases made at the InsanelyCheapFlights website or through the
InsanelyCheapFlights telephone customer service center, you will earn 6 points for every US dollar spent, rounded to
the nearest dollar. “Book now, pay later” purchases made through InsanelyCheapFlights do not earn rewards.
Earn Points with Your InsanelyCheapFlights Visa Card
- Base Reward When you use your InsanelyCheapFlights Visa Card for Eligible Purchases made everywhere Visa
credit cards are accepted, you will earn 2 points for every US dollar spent, rounded to the nearest
dollar.
- Dining When you use your InsanelyCheapFlights Visa Card for Eligible Purchases made at dining
establishments, you will earn 2 additional points, for a total of 4 points for every US dollar spent,
rounded to the nearest dollar. Eligible Purchases made at dining establishments will be determined by
the merchant category code (the "MCC") associated with the merchant. A MCC is a four-digit
classification code that is assigned to a merchant by the merchant’s payment card network or merchant
processor based on the predominant business activity of the merchant. The merchant’s MCC will determine
whether an Eligible Purchase qualifies as being made at a dining establishment for the 4 point reward.
For example, a dining purchase at the café area of a grocery store may have a MCC identification as a
type of merchant other than a dining establishment and therefore would not qualify as a dining purchase
under these Credit Reward Terms. Neither InsanelyCheapFlights nor Synchrony Bank assigns or has responsibility for
the assignment of MCCs or evaluates what MCC should be assigned to a particular merchant.
- InsanelyCheapFlights Purchases When you use your InsanelyCheapFlights Visa Card for Eligible Purchases made at the
InsanelyCheapFlights website or through the InsanelyCheapFlights telephone customer service center, you will earn 4 additional
points, for a total of 6 points for every US dollar spent, rounded to the nearest dollar. “Book now, pay
later” purchases made through InsanelyCheapFlights with your InsanelyCheapFlights Visa Card only earn the Base Reward which is
2 points for every US dollar spent, rounded to the nearest dollar.
Redeem Your Points
All points earned with your InsanelyCheapFlights Credit Card or InsanelyCheapFlights Visa Card and credited to your Reward Program
account can only be redeemed in accordance with the Rewards Program Terms through your Rewards Program
account by visiting InsanelyCheapFlights.com/rewards. Your InsanelyCheapFlights Credit Card account or InsanelyCheapFlights Visa Card account
must be open and in good standing when your reward points are calculated at the end of the billing cycle
during which you made an Eligible Purchase. If your account is not in good standing at that time, any points
earned will be not be posted to your Rewards Program account until your InsanelyCheapFlights Credit Card account or
InsanelyCheapFlights Visa Card account is brought back into good standing status. If your InsanelyCheapFlights Credit Card account
or InsanelyCheapFlights Visa Card account is closed for any reason before your reward points are calculated or credited
to your Rewards Program account, you will forfeit all points you may have earned that had not yet been
credited to your Rewards Program account. Points are only earned on the Credit Card account or Visa Card
account used to make the purchase and are not based on the website on which the purchase is made. For
example, if you use a InsanelyCheapFlights Credit Card account to make an Eligible Purchase on the InsanelyCheapFlights website,
you will earn points on your InsanelyCheapFlights Rewards Program account (and not on your InsanelyCheapFlights Rewards Program
account). If you have more than one Rewards Program account, you cannot transfer or combine points between
accounts. Points will not expire as long as a Qualifying Purchase was made through your InsanelyCheapFlights Rewards
Program account at least once every two (2) years. "Qualifying Purchase" shall mean a Points-eligible
booking which has been completed.
Other Conditions
The Rewards Program is owned and operated by Fareportal Inc. and/or its affiliates (“Fareportal”).
Fareportal reserves the right to cancel, modify, restrict, waive or terminate the Rewards Program or any
aspects or features of the Rewards Program, and Fareportal and Synchrony Bank (collectively, “We”) reserve
the right to cancel, modify, restrict, waive or terminate any aspects or features these Credit Reward Terms
(including, without limitation, the number of points earned for each dollar in Eligible Purchases made with
your InsanelyCheapFlights Credit Card or InsanelyCheapFlights Visa Card), at any time and without prior notice. Fareportal also
reserves the right to remove any participant from the Rewards Program in the event of any fraud or abuse in
connection with the Rewards Program. Points accumulated under the Rewards Program are not transferable, are
not redeemable for cash, and may not be used for gift-giving purposes. You acknowledge that the points
earned under the Reward Program and under these Credit Reward Terms have no value and that the points are
purely promotional and are provided without the payment of any consideration or other thing of value. Unless
and until points are redeemed in accordance with these Credit Reward Terms and the Rewards Program Terms,
you have no right, title or interest in the points. If your InsanelyCheapFlights Credit Card or InsanelyCheapFlights Visa Card is
closed, only the Rewards Program Terms will apply to your Rewards Program account and not these Credit
Reward Terms. If your Rewards Program account is closed for any reason, you will no longer accumulate points
with your InsanelyCheapFlights Credit Card or InsanelyCheapFlights Visa Card. The email address associated with your InsanelyCheapFlights
Rewards Program account is the email address that will be able to accumulate and redeem the points earned
with your InsanelyCheapFlights Credit Card or InsanelyCheapFlights Visa Card. In the event of any conflict between these Credit
Reward Terms and the Rewards Program Terms, the Rewards Program Terms will control.
InsanelyCheapFlights Tours Terms and Conditions
Reservations
A deposit of 30% of your total tour cost is required at time of booking. Balance payment is due 90 days
prior to the scheduled departure date. For any bookings made within 90 days of departure, full payment is
required. We reserve the right to cancel the booking if full payment is not received by the due date and the
applicable cancellation penalties will apply.
Cancellation Charges for Tour Packages
- 90 days or more prior to scheduled departure - 30% of the total tour cost
- 60-89 days prior to scheduled departure - 50% of total tour cost
- 45-59 days prior to scheduled departure - 75% of total tour cost
- 0-44 days prior to scheduled departure - 100% of total tour cost
Changes and Cancellation After Booking
You can make changes up to 45 days before departure; however, it may result in an increase in price. If the
price drops, there will be no refund. There will be a $50 service fee for every change made plus tour cost
different after booking has been completed.
Refunds
Refunds are not made for any missed or unused services.
Confirmation and E-Voucher
A confirmation email with a final invoice will be sent to your email upon receiving the full payment. You
will receive your e-vouchers 90 days prior to your departure.
Credit Payments Terms
Payment must be made with a valid credit card at the time of booking. InsanelyCheapFlights Tours accepts all major
credit cards with a verifiable United States or Canadian billing address.
Travel Protection Plan
We strongly recommend all travelers purchase Travel Protection for trip cancellation, hospital, medical,
baggage and trip delay due to weather, mechanical problems or schedule change. Travel Protection must be
purchased at time of booking.
** Please note: That all Travel Protection options are available only for residents
of Canada with active Government Health Travel Protection Coverage.
Travel Documents
All customers are advised to verify travel documents (transit visa/entry visa) for the country through which
they are transiting and/or entering. Reliable information regarding visa and passport requirements can be
found by clicking this link CIBT website here.
Additional information can also be found through the consulate/embassy or the country(s) you are visiting or
transiting through. InsanelyCheapFlights will not be responsible if proper travel documents are not
available and you are denied entry or transit into a Country.
InsanelyCheapFlights's sale of tickets to you does not imply any guarantee of passenger's ability to
enter the country of destination. Traveler understands that InsanelyCheapFlights accepts no
responsibility for determining passenger's eligibility to enter or transit thru any specific country.
Information if any given by InsanelyCheapFlights employee must be verified with Government proper
authorities and such information does not constitute any InsanelyCheapFlights's responsibility.
Health
Some destinations require vaccination prior to your travels. You should consult a health care provider or
visit a travel health clinic preferably six weeks before you travel. Please visit below links for
updates.
For Americans: https://travel.state.gov/content/travel/en/international-travel/before-you-go/your-health-abroad.html
For Canadians: https://travel.gc.ca/travelling/health-safety/vaccines
WHO international health and travel: https://www.who.int/ith/en/
Living Standards
Living standards and practices at the destination and standards and conditions there with respect to the
provision of utilities, services and accommodation may differ from those found in North America.
Registered Seller of Travel
InsanelyCheapFlights.ca is a registered seller of travel and represented by RSH Travel Inc. in Markham, Ontario &
Richmond, BC. InsanelyCheapFlights is not responsible for content on external websites.
Provinces in which InsanelyCheapFlights.ca is required to hold a license to sell travel services are: Ontario:
Registration #50018542, British Columbia: Registration #53325
Any questions or comments about the Site should be e-mailed to feedback@Insanelycheapflights.com
Promo Codes/Coupon Codes
- Valid for online purchases, some specific promo codes may only be used over the phone through our
customer service center.
- Sign up for our newsletter to receive Promo Codes/Coupon Codes by email.
- Maximum discount from Promo Code/Coupon Code is the value of our service fees and/or "Traveler Assist"
fees [upto70%].
- Non-Transferable, can not be sold or bartered, no cash value.
- To receive value of discount, the valid code must be entered in the Promo Code/Coupon Code link on
payment page. If code is not entered the coupon cannot be redeemed and has no value. Due to technical
problems, if the code is not accepted or Coupon link is not present, you have the right to not purchase
the product, but in no circumstances will the credit be applied after purchase is made.
- Offer may be revised or withdrawn any time without notice, even if other sites are displaying the
coupons.
- For all technical errors there is no recourse, you have the right to not make the purchase.
- If the discount is not applied due to any reason on the checkout/credit card page, the credit/discount
value is lost and cannot be applied later.
- If the offer is withdrawn, the Promo Code/Coupon Code becomes invalid and the system will not accept the
code when entered. This is final and you have the right at that point to continue with original price or
not continue with purchase.
- The final price displayed [with or without Promo Code/Coupon Code] will be the amount billed/charged and
there will be no credits/discounts applied after purchase for absolutely any reason.
May not be combined with another offer.
We reserve the right to decline any transaction that may have had an error
in coupon value even after the booking is created and booking receipt is issued.
Fare Changes And Post Payment Price Guarantee
Prior to your form of payment being processed and accepted successfully, if
there is a change in the price of air fare or any other change, you may be notified of this change and only
upon such notification you have the right to either accept or decline this transaction. If you elect to
decline this transaction, you will not be charged.
Our Post Payment Price Guarantee: Upon successful acceptance and processing of your payment
(credit/debit card), we guarantee that we will honor the total final quoted price of the airline tickets
regardless of any changes or fluctuation in the price of air fare.
Payment Acceptance Policy
We accept credit cards and debit cards issued in US, Canada and several
other countries as listed in the billings section. We also accept AE/AP billing addresses.
Please note: your credit/debit card may be billed in multiple charges totaling the final total
price. If your credit/debit card or other form of payment is not processed or accepted for any reason, we
will notify you within 24 hours (it may take longer than 24 hours for non credit/debit card payment
methods). Prior to your form of payment being processed and accepted successfully, if there is a change in
the price of air fare or any other change, you may be notified of this change and only upon such
notification you have the right to either accept or decline this transaction. If you elect to decline this
transaction, you will not be charged.
Our Post Payment Price Guarantee: Upon successful acceptance and processing of your payment
(credit/debit card), we guarantee that we will honor the total final quoted price of the airline tickets
regardless of any changes or fluctuation in the price of air fare.
Please note: all hotel, car rental and tour/activity bookings are only confirmed upon delivery of
complete confirmation details to the email you provided with your reservation. In some cases, pre-payment
may be required to receive confirmation.
In order to provide you further safety, when certain transactions are determined to be high-risk by
our systems, we will not process such transactions unless our credit card verification team has determined
that it’s safe to process them. In order to establish validity of such transactions, we may contact you or
your bank.
Ticket Delivery
Most tickets are electronic (e-tickets), however with certain itineraries
where an e-ticket is not available a paper ticket is made available. Please check the shipping charges
before confirming the booking. If an e-ticket could not be issued for a particular reservation or if a
delivery was being made of another product or service, InsanelyCheapFlights will send the paper ticket, product
or service through a secure mode of delivery (a reputed courier company) and the applicable shipping charges
debited to the credit card holder's account as per rates published on the Site. These shipping charges are
displayed before you make the booking and you may select not to purchase the tickets to avoid shipping
charges. InsanelyCheapFlights does not assume any responsibility for the fault of the delivery company. We will attempt
to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address,
then you may have to pay excess fees to the delivery company for alteration of the address. You will be
billed to the credit card used for payment. If an e-ticket is generated the ticket information will be
available on the Site.
Credit/Debit Card Payment Terms
- All credit cards must have verifiable US, Canadian or other countries' billing address. Please see list
of countries where credit cards are accepted, in payment drop down in check out page.
- All bookings and fares are not guaranteed until ticketed. For hotels, car rentals, vacation packages,
the bookings are not guaranteed unless you receive a confirmation number by email.
- When you submit your credit or debit card for a purchase, we request an authorization for the amount of
your anticipated transaction (placing a temporary "hold" on the funds). If for some reason we are unable
to confirm your booking, you will not be charged and we will request that such hold be released by your
credit or debit card bank; until then, funds subject to the hold will not be available to you for other
purposes.
- If your credit card is declined for any reason, we will notify you within 24 hours, simply submitting
the credit card does not automatically guarantee ticketing.
- InsanelyCheapFlights bears no responsibility in the event your credit or debit card is not approved or
charged. There can be many reasons why your credit or debit card may not have been approved or
charged. Examples of these maybe: Airline could not confirm the booking, fare increased since
payment information was submitted and prior to ticketing or sufficient funds not available on the credit
card. In such instances where the fare may have increased, you will be provided with alternate options
and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost
originally quoted to you the ticket becomes non-refundable and non-cancellable.
- InsanelyCheapFlights uses stringent safety measures for credit card payment processing. Fraudulent
transactions, if any, are reported to airport security, airlines and other federal and state law
enforcement.
- You agree to be liable for any and all credit card payments and you agree not to dispute charges after
the purchase has been made and your tickets and/or other products have been delivered by email
confirmation or have been shipped to you. You agree to reimburse InsanelyCheapFlights in cases of charge
back or credit card disputes where you have genuinely purchased a service on our website.
- Most credit card transactions over the phone to our Customer Service Department are recorded and are
available as evidence in case of any dispute.
- Online credit card transactions are authorized at the time a user or anyone acting on their behalf
accepts these terms and conditions and continues with the purchase.
- In order to provide you further safety, when certain transactions are determined to be high risk by our
systems, we will not process such transactions unless our credit card verification team has determined
that it's safe to process them. In order to establish validity of such transactions, we may contact you
or your bank.
Credit Card Declines
At the time of processing your transaction if your credit card declines, we
will make all efforts to notify you by way of an email message within 3 business days. The transaction will
not be processed if your credit card has declined. The FARE and any other booking details are NOT
GUARANTEED. If there is a fare change then you have a right to cancel the booking at no cost to you.
There will be no service fees charged for this.
Termination
We reserve the right, in our sole discretion, and without liability, to
terminate your access to all or part of the Site, with or without notice, for any reason or no reason.
Severability
These terms and conditions are severable. In the event that any provision is
determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest
extent permitted by applicable law, and such determination shall not affect the validity and enforceability
of any other remaining provisions.
No Waiver
No failure on the part of InsanelyCheapFlights to enforce any part of these
Terms and Conditions shall constitute a waiver of any of InsanelyCheapFlights's rights under these Terms and
Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds
by InsanelyCheapFlights nor the reliance of any person on InsanelyCheapFlights's actions shall be deemed to
constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an
authorized representative of InsanelyCheapFlights shall have any legal effect whatsoever.
Data Scraping
If you abuse this Site with numerous scans, data scraping, or screen
scraping, we reserve the right to terminate your access to this Site immediately.
Seats, Meals, Frequent Flyer and Other Requests
Please note that your seats, meals, frequent flyer and other special
requests are requests only. Any service fees that we charge for making such special requests on your behalf
are non-refundable for services rendered and do not guarantee any particular result. We do not guarantee you
will be assigned the seat(s) you have requested. We also do not guarantee that your meal(s), frequent flyer
and other special requests will be honored by the airline. It is therefore recommended you contact your
airline directly to confirm these requests prior to your scheduled departure date. Click here to view the List of
Airlines and Phone numbers.
Baggage Policy on Connecting Flights
When there are two or more airlines involved for connecting flights then you
may have to reclaim your bags at the connecting airport and check-in again to continue your journey. You are
also advised that in these cases if you have excess baggage, you will have to pay any excess baggage fee
assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-In, we
recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please
visit our "Baggage Fees" page or look for a link baggage
fees on our website. Baggage fees range from 15 USD up to 100 USD or more depending on the size and weight
of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We
make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for
the latest fees on check baggage and policy as it relates to baggage.
Baggage Policy and Fees
If you have excess baggage, you will have to pay any excess baggage fee
assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-In, we
recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please
visit our "Baggage Fees" page or look for a link baggage fees on our website. A baggage fee range from 15
USD up to 50 USD or more depending on the size and weight of the bag and is per checked bag. These fees are
to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table
updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as
it relates to baggage.
Overbooking of Flights
Airline flights may be overbooked, and there is a slight chance that a seat
will not be available on a flight for which a person has a confirmed reservation. Each airline has its own
rules for dealing with such scenarios, which are contained in the airline’s contract of carriage. Check with
the airline or call us for details.
Airlines Schedule Changes/Flight Cancellations
Airline Policy on Schedule Changes:
Airlines all have differing rules and policies regarding schedule changes.
What is a schedule change or cancellation; Why does this happen?
Due to the operational needs of each airline they often make changes to the flights that they are currently
operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same
day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or
cancellations.
What are Cancellations?
When an airline has stopped or temporarily canceled service to certain cities or has stopped service on
certain days of the week.
Reasons for Cancellations or Schedule Changes:
- Peak or high travel seasons
- Low travel season
- Airport Terminal or Gate changes
- Fuel Prices
- Civil Unrest
- Acts of God - volcano, earthquakes, hurricanes, etc.
- Bankruptcy
InsanelyCheapFlights does not assume any liability whatsoever for cancelled flights, flights that are missed, or
flights not connecting due to any scheduled changes made by the airlines.
Our policy on schedule changes:
We make every attempt to notify the customer of any schedule changes. It is always best to contact the
airline to reconfirm your flights within 72 hours of departure.
Airline-Initiated Schedule Change(s):
Airlines sometimes initiate involuntary schedule changes due to a variety of reasons, such as changes in
travel time, layover time, travel date, flight number, terminal changes, etc.
These changes are made by the airline and are outside of our control. Some of these changes may be last-minute
and/or occur while you are in transit.
If your airline initiates changes to your flight itinerary, you will not be charged for change fees or
differences in airfare.
Low Cost Carriers (LCCs)
If you booked your flight with a LCC, such as Frontier or Spirit, please contact your airline directly regarding
any change in schedule.
Our agents are unable to assist you with any changes to LCC bookings.
If you have chosen a combination of 2 one way tickets and one of the flights in your trip is operated by a LCC
and the LCC initiated a change to that flight, please take the following steps:
- You need to contact the LCC directly to make changes to the booking.
- Once your changes are confirmed with the LCC, you may contact us if you need to make any additional
changes to the non-LCC portion of your trip.
Full Service Carrier
When any change(s) in schedule occurs on a full service carrier, we will work closely with the airline to
provide you with a new flight option closest to your original flight time.
Once we have a flight option, we will contact you. Some schedule changes require no action on your part. In
other cases, you may need to take action,
depending on the type of airline schedule change notification you receive from us and/or airline.
Prior to Departure
If an airline has a change to any of its flights and such changes are within a 4 hour period of your
original flight times, we will notify you of such change by email. We will attempt to contact you; however, due
to various reasons if we are unable to get in touch with you, our email will serve as final notice. For all such
changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable
even when the schedule change is over 4 hours. InsanelyCheapFlights does not assume any liability whatsoever for
cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the
airlines.
Date of Departure
If you have already arrived at the airport you will need to speak with an agent at the airline counter.
During severe weather, options may be limited and although it is sunny where you are there may be bad weather at
your destination or connection cities. You should always check the airlines website and weather channels for
airport updates. It is always best to contact the airline if it is the date of departure.
Customers Obligations:
It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to
departure, especially if they are already traveling. Customers should periodically check emails for updates
regarding flight schedules and respond in a timely manner.
How do we notify the customer?
Depending on departure date and when we receive the change from the airline we will attempt to send at least
3 emails and call at least 1 time. If you do not contact either InsanelyCheapFlights or the airline prior to your
departure you may: Miss your flights, lose the value of your tickets and possibly miss your travel days by 1 or
2 days or even weeks before the airline can accommodate you.
What services do we provide?
Once you have contacted InsanelyCheapFlights we will contact the airline on your behalf and try to come to a
resolution. In some cases the only resolution may result in cancellation of the flight and refund.
What happens if the customer does not fulfill their obligation?
- They may miss their flight
- Lose the value of their reservation
- Options may not be available
What happens if they cannot be re-protected?
We will make every attempt to get the airlines in question to re-protect the customer. It ultimately depends
on the airline or airlines involved. If the airline is unable to re - protect the customer we will request a
refund.
What help can we provide them in case of flight cancellation?
- Contact the airline
- Find flight options
- Discuss refund options
Unaccompanied Minor
Each airline sets its own policies and regulations for children ages 16
through 18 (age may vary by airline) traveling without adult supervision. Please check directly with the
airline for unaccompanied minor age requirements, restrictions and fees, as the following items may change
at any time:
- Some airlines may not allow unaccompanied minors to travel without an adult.
- Some airlines will only allow unaccompanied minors to travel on non-stop flights.
- Anyone younger than 18 years of age, does NOT qualify as an adult, when two or more accompanied minors
are traveling together.
- Many airlines may require additional fees to be paid at check-in.
You must call the airline to verify rules and restrictions for unaccompanied minor(s) traveling alone.
Visa and Entry Requirements
All customers are advised to verify travel documents (transit visa/entry
visa) for the country through which they are transiting and/or entering. Reliable information regarding
international travel can be found at www.travel.state.gov/ and also with the consulate/embassy of the country(s) you are
visiting or transiting through. InsanelyCheapFlights will not be responsible if proper travel documents are not
available and you are denied entry or transit into a Country.
InsanelyCheapFlights's sale of tickets to you does not imply any guarantee of passenger's ability to
enter the country of destination. Traveler understands that InsanelyCheapFlights accepts no responsibility for
determining passenger's eligibility to enter or transit thru any specific country. Information if any given
by InsanelyCheapFlights employee must be verified with Government proper authorities and such information does
not constitute any InsanelyCheapFlights's responsibility.
New requirements for travel to/via New Zealand
Starting from 1 October 2019, visitors and transiting passengers must
have Electronic Travel Authority (ETA) for travel to New Zealand (valid for 2 years). In addition, New
Zealand visitors will need to pay for an International Visitor Conservation and Tourism Levy (IVL) at the
same time they request ETA. More information will be provided on your booking confirmation email. For more
information Click here.
General Restrictions
All flights should be confirmed with the airline directly as they may have
last minute schedule changes. We recommend that you do so at least 24 hours prior to departure for domestic
flights (72 hours for flights to Hawaii and international destinations).
In most cases, upgrades and standbys will not be permitted.
Many of our discounted tickets do not allow for frequent flyer mileage accrual.
Seat assignments will be made at the airport on the day of departure or by contacting the airline
directly.
Tickets will not be sold to unaccompanied minors age 18 and under. Tickets may be purchased for
minors age 18 and under; however, they must be accompanied by an adult when traveling.
We reserve the right to cancel requests for high security risk areas.
All customers are advised to know the entry requirements for the country(ies) to which they are
traveling or entering. Reliable information regarding international travel can be found at www.travel.state.gov/.
InsanelyCheapFlights's sale of tickets to you does not imply any guarantee of passenger's ability to
enter the country of destination. Traveler understands that InsanelyCheapFlights, Inc. accepts no responsibility
for determining passenger's eligibility to enter any specific country.
A passenger's duty or departure tax may be assessed upon departure from some international
destinations such as Mexico, and the United Kingdom and Australia. This is the passengers responsibly and is
not collected by InsanelyCheapFlights upon purchase.
A $28 administrative fee will be charged for travel receipts requested after departure.
Human Error
If any of our agents make a mistake or any other human error is made in the
booking process we shall make reasonable attempts to rectify these errors at the time of occurrence.
InsanelyCheapFlights stands committed to providing compensation up to a maximum of the entire service fees that
InsanelyCheapFlights has collected for that booking in addition to a $50 coupon as redemption towards purchases
from InsanelyCheapFlights in the future. You must notify us of errors within 24 hours of receiving your itinerary.
Beyond this 24 hour period, InsanelyCheapFlights will not be responsible for these errors.
Itinerary Re-confirmation
It is the responsibility of the traveler who has booked with us online or
has made the booking directly with a customer service agent to review and reconfirm names, dates, flight
numbers, airlines, routing including any airport changes, are in accordance and acceptance of the traveler.
If you discover any discrepancy in your itinerary, you are requested to immediately contact a
InsanelyCheapFlights customer service agent within 4 hours from the time the booking was completed.
If you fail to contact us by phone within 4 hours of completing the booking, we shall consider the
booking you have made to be acceptable to you and we do not assume any liability thereafter for any
discrepancy in your booking.
You are requested to review and save the itinerary.
Hazardous
Federal law forbids the carriage of hazardous materials aboard aircraft in
your luggage or on your person. A violation can result in five years of imprisonment and penalties of
$250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable
liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter
fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for
small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and
certain smoking materials carried on your person. For further information contact your airline
representative.
Disinsection
Some destination countries may require the air carrier or foreign air
carrier to treat an aircraft passenger cabin with insecticides prior to the flight or to apply an aerosol
insecticide in an aircraft cabin used for such a flight when the cabin is occupied with passengers.
Additional information can be obtained from the U.S. Department of Transportation
(//www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements).
Hotel Reservations Rules and Regulations
What is a Pre-Paid Reservation?
Prepaid Reservations are charged to your credit card at the time of booking. This charge includes Full
Base Amount (room only) of the reservation. Resort fees, energy surcharges and cleaning fees, may be charged
on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and
phone calls. Rates are only guaranteed at the time of booking.
Are Vouchers Required on Pre-Paid Hotel Bookings?
Some hotels will require a voucher at check-in. InsanelyCheapFlights will send the voucher to the email
address supplied to us when your booking was made. It is always recommended you have a copy of your email
confirmation with you at check-in.
Are Vouchers Required on Pre-Paid Hotel Bookings?
Book Now, Pay Later Reservations use your credit card to hold your reservation until you arrive for
check-in. InsanelyCheapFlights STRONGLY RECOMMENDS that you confirm Book Now, Pay Later reservations directly
with the hotel, no sooner than 24 hours prior to check-in. On some non-prepaid hotels, hotel companies
require a deposit up to and including the full amount of the stay, which will result in non-refundable
cancellations and no modifications are allowed.
What are the various types of Meal Plans?
Meal Plan simply means the sort of dining arrangements that you have selected for your hotel stay. For
example you may have selected a hotel which cooks all your meals for you and which are included in the
price. Or, you may have selected an apartment with cooking facilities, which means you arrange your own
meals. Meal plan meanings and abbreviations are as follows:
- Room Only (RO) means that no meals will be included in the price you have paid for your
accommodation/vacation package.
- Self-Catering (SC) means that no meals are included in the cost of your accommodation/vacation package,
but you will be provided with catering facilities in your accommodation to cook light meals.
- Bed and Breakfast (BB) means that breakfast is included in the price you have paid for your
accommodation/vacation package.
- Half Board (HB) means that your breakfast and evening meal is included in the price you have paid for
your accommodation/vacation package. In some cases you can choose to receive lunch instead of breakfast
- the hotel will confirm this upon arrival.
- Full Board (FB) means that breakfast, lunch and evening meals are included in the price you have paid
for your accommodation/vacation package.
- All Inclusive (AI) means all meals and locally produced drinks are included (until midnight, when a cash
bar system may operate. This may vary depending on the accommodation). You may also be entitled to
entertainment and non-motorized water sports laid on by your hotel.
What do I need to know about choosing a hotel?
Photos of the hotel and information provided regarding the service, amenities, products, etc. have been
provided to us by the vendor. InsanelyCheapFlights accepts NO RESPONSIBILITY for any changes that the vendor has not
updated.
Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed
unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither
InsanelyCheapFlights nor the hotel will guarantee that your request will be honored.
Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP
membership. These rates will require you to present identification at the time of check-in to prove that you're
eligible for those special rates. Hotel properties are NOT obligated to honor these rates if you do not qualify
or if you don't have identification confirming your eligibility.
Pet Policies - It is very important that you confirm directly with the property that they do,
indeed, accept pets. InsanelyCheapFlights accepts NO RESPONSIBILITY for an individual property's pet policy. You
must call the hotel directly to confirm pet policies, including pet restrictions on breeds.
Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel
prior to check-in to find out availability and pricing. Booking Bonus' that are offered by the hotels, such as
free breakfast, tours, etc. are all subject change and availability and are controlled by the hotel directly.
What is a No-Show?
A No-Show is when you fail to show up to check-in for your reservation without prior notification. If you
are not going to check in for your reservation you will need to contact the hotel directly. Depending on the
hotel restrictions you may be charged penalties or loose the entire amount of you booking.
Can I check out early?
No refunds will be issued for unused room nights due to early departures.
How do I know my booking is confirmed?
The hotels may take 24 hours to return a confirmation number. The process starts when you book the hotel. We
will send you an email stating that your reservation is confirmed. This is to let you know that we have received
your request. If you do not receive any email communication from InsanelyCheapFlights, please email
feedback@Insanelycheapflights.com include the confirmation number and a contact phone number. We suggest you to reconfirm your
hotel reservation 24 hours prior to check in.
Why can't the hotel find my reservation?
In many cases, the hotel will not receive the actual guest name until 72 hours prior to arrival. Your
reservation is secured and guaranteed once you have received the Final Confirmation Email and or Voucher. We
recommend you contact the property within three days of your scheduled arrival to confirm your details.
All about Changes, Cancellations and Refunds
Any changes or cancellations should be requested by calling customer service.
We understand that sometimes plans change. Listed below are cancellation and change policies. Some
policies may vary by property:
- For high demand special events or peak seasonal dates (examples of high demand special events would be
Super Bowl, Olympics, New Year's Eve in Times Square, to name just a few) many hotels may change the
cancellation policies of the booking.
- Cancellations or modifications to the reservation may be subject to InsanelyCheapFlights cancellation fees
in addition to fees charged by the property.
- Changes to dates, reduction in rooms or any other amendments are subject to fees based on the hotel's
policy.
- No credits can be issued for unused room nights due to early departures.
- Stay extensions require a new reservation. Original room rate is not guaranteed.
- Refunds for early departures, no-shows or cancellations are at the sole discretion of InsanelyCheapFlights
and InsanelyCheapFlights hotel suppliers.
- We reserve the right to be indemnified by you in full against all loss, costs, damages, charges and
expenses incurred by us as a result of any cancellation for any reason.
- You must call InsanelyCheapFlights if you have any issues at check-in or check-out process. Many issues may
be resolved by a simple phone call.
Payment, Taxes & Fees
In connection with facilitating your hotel transaction, the charge to your debit or credit card will include a
charge for Taxes and Fees. This charge includes an estimated amount to recover the amount we pay to the hotel in
connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax,
occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax
amount may also include government imposed service fees or other fees not paid directly to the taxing
authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with
your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of
the charge for Taxes and Fees is a fee we retain as part of the compensation for our services. The charge for
Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel
and the location of the hotel where you will be staying, and will include profit that we retain.
For new reservation InsanelyCheapFlights will charge booking service fees - up to $42 USD per night, per
room.
For changes/cancelations/refunds of Hotel reservation, All InsanelyCheapFlights hotel reservation booking
fees are non-refundable. InsanelyCheapFlights will charge a service fee up to $25 per room in addition to supplier
penalty fees, if any.
Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing
authorities. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay
over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book
or reserve our customer's travel arrangements. Taxability and the appropriate tax rate and the type of
applicable taxes vary greatly by location.
For transactions involving hotels located within certain jurisdictions, the charge to your debit or
credit card for Taxes and Fees includes a payment of tax that we are required to collect and remit to the
jurisdiction for tax owed on amounts we retain as compensation for our services.
Please note that we are unable to facilitate a rebate of Canadian Goods and Services Tax ("GST") for
customers booking Canadian hotel accommodations utilizing our services.
Currency Conversions are based on approximate exchange rates at the time of booking and should be used
for an approximate guide only. These rates are approximate base room charges. Individual hotels collect payment
for per night room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They also will
collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls.
Source of Inventory
In order to provide wide variety of hotels /accommodations to our customers, InsanelyCheapFlights sources the
inventory from a variety of third party suppliers and direct contracts, some of which have their own terms and
conditions which may apply to your booking.
For example: If your hotel booking is supplied by TravelScape LLC (this will be mentioned on your confirmation
email), the following terms will apply: [EAN T&C: https://developer.ean.com/terms/en/]“
Car Bookings Rules and Regulation
- All car rentals include a non-refundable service fee up to $40 which will be charged at the time of
booking. If you have purchased car rental coverage, this will also be billed at the time of booking.
Changes and cancellations to car rentals are subject to additional fees.
- To avoid unexpected charges or restrictions, please read "Important Rental Information" for detailed
information regarding the policies of the car company and rental location for the vehicle selected.
- You will be responsible for any car rental charges not pre-paid (taxes, fees, additional days or hours,
and other charges) at the time of drop-off.
- Read the complete policy rules and regulations for the car rental and car rental agency you have
selected.
- Some car rental companies require a minimum age of 30 years. Please familiarize yourself with the car
rental agency's policies prior to picking up the rental car.
- A valid driver's license and credit card (or other approved payment method) are required at the time of
rental. Additional taxes and service fees may be imposed by the car rental agency at the time of pick-up
and/or drop off. Please verify all fees and rental details with the car agency.
- Car rental reservations cannot be transferred from one person to another.
- Rates and terms are specific to your country of residence and the car hire provider reserves the right
to deny service if your country of residence is misrepresented.
- For changes/cancelations/refunds of Car reservation, All InsanelyCheapFlights car rental reservation booking
fees are non-refundable. InsanelyCheapFlights will charge a service fee of $15 in addition to supplier
penalty fees, if any.
Daily rates may imply a 24 hour reservation period, or may be based
on a calendar day (rental location date). Weekly rates typically imply a 5-7 day reservation period. You
could be charged additional fees for cars returned at a different time or date from the original
reservation. For example, holding the car for 27 hours could cost you a single daily rate, plus an hourly
rate, or half a day rate, or a full day rate as imposed by the supplier for the additional 3 hours. Often 2
hours is expensive enough, that some rental companies apply the extra day rate after 1 1/2 or 2 hours.
Important Rental Information has these details for each rental. They vary by rental company, location and
even vehicle type and dates.
Unlimited mileage rates have no restrictions on the number of miles you are allowed to drive if you have
proof of a round trip ticket. However, certain geographical restrictions may still apply. Miles or
kilometers per day rates specify a maximum number of miles or kilometers renters are allowed to accumulate.
A per mile or per kilometer fee will be charged for excessive driving.
There may be minimum/maximum rental periods.
Rates given are for drivers over the age of 25. Rental restrictions may apply for renters over the
age of 64. Contact the car rental agency to verify its own restrictions prior to picking up the rental car.
Additional drivers may incur extra driver fees according to the selected car rental vendor's
policies.
Other Restrictions:
- Some rates may apply only to cars picked up within 24 hours of the arrival time shown on an airline
boarding pass or ticket, or the date the car was originally scheduled for pick up. If you require a pick
up time outside of that timeframe, please contact the car rental agency to confirm they will honor your
reservation and the rate that was originally quoted.
- If you are using a debit card, please check with the vendor or email us to determine if there are
additional restrictions. Local residents may have additional restrictions.
- Car coverage for vehicles, property, liability, theft, or personal injury is the responsibility of the
person(s) renting the vehicle. Rental car companies require that renters sign waivers when declining to
purchase optional car coverage. It is the responsibility of the renter to understand his/her own car
rental coverage to ensure he/she meets the minimum required coverage.
- An international driving permit may be required for non-European Union renters when renting a car in
some European locations.
- Falsifying information may void company liability and you may be responsible for any damages or injuries
that may incur.
Copyright Notice:
Automotive Images, Copyright [2000 - 2020] izmo, Inc. All Rights Reserved. The automotive images contained
herein are owned by izmo, Inc. and are protected under United States and international copyright law.
Access to and use of these images is restricted by terms and conditions of a separate license agreement. Any
unauthorized use, reproduction, distribution, recording or modification of these images is
strictly prohibited.
Vacation Package Rules and Regulations
The Vacation Package Terms and Conditions supersede any individual product’s
terms and conditions. The Airline Ticket Terms and Conditions, the Hotel Terms and Conditions, the Car
Rental Terms and Conditions, and the Attractions and Services Terms and Conditions supplement any area not
covered by the Vacation Package Terms and Conditions. InsanelyCheapFlights reserves the right to modify the
InsanelyCheapFlights Vacation Package Terms and Conditions at any time without notice. In the event that the
InsanelyCheapFlights Vacation Package Terms and Conditions change, the modified terms will go into effect on the
date when posted on this website. Please take note, that the amended terms and conditions, including but not
limited to, change and cancellation policies as shown below shall take precedence over any previously
published and conflicting applicable policies and terms and conditions to any individual travel product
included in the Vacation Package.
All prices are displayed in United States Dollars (USD).
All Vacation packages are non-refundable and non-transferrable.
Immediate purchase: Your credit card will be charged for the full amount of your InsanelyCheapFlights
Vacation Package at the time of booking. No portion of the Vacation Package is guaranteed (such as price,
availability and/or dates of travel) until the full payment of the entire Vacation Package is received.
PAYMENT IN FULL CONSTITUTES FINAL ACCEPTANCE OF THESE InsanelyCheapFlights VACATION PACKAGE TERMS AND
CONDITIONS.
Government-issued ID and proof of citizenship are required for international travel (for all
countries outside of the United State of America). It is your sole responsibility to provide the proper
documents. Transit visas may be required. For any questions you may contact the corresponding local
consulate of the countries to which you are traveling. At all times throughout the trip a government-issued
photo ID is required for security checks at airport, hotels, car rental pickups, attractions, and other
travel related products as so deemed by suppliers.
Citizens of the U.S. must carry a valid passport for international travel. You will not be entitled
to any refunds whatsoever if travel with improper travel documents and thus resulting in denied boarding,
delayed travel, or unused portions of your InsanelyCheapFlights Vacation Package.
All travelers on one a single booking record (if more than one traveler) must travel on the same
itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any
InsanelyCheapFlights Vacation Package.
Name changes are not permitted. Your reservations cannot be transferred or changed to another name
or destination upon completion.
Cancellation by Suppliers: Each portion of your InsanelyCheapFlights Vacation Package is provided by the
separate airline, hotel, rental car company and other travel service providers (each a "Travel Supplier").
In the event that a Travel Supplier is canceling a portion of your Vacation Package, we will, at your
request, try to obtain alternative arrangements, however, we will not responsible for the performance of the
Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or
other damages) if the Travel Supplier fails to perform its obligations. We accept no responsibility for
information supplied to us by third parties.
Frequent traveler points and/or miles may or may not be available for any portion of a Vacation
Package.
Special Requests are just that, requests. We will endeavor to pass any reasonable requests to the
Travel Supplier; however, we regret that we cannot guarantee that your special request will be fulfilled.
Vacation Package Pricing, Taxes/Fees, & Payment:
For new reservation InsanelyCheapFlights will charge service fees $50 per-passenger, per-ticket basis for
flight bookings, $42 per room per night for hotel bookings and up to $40 for car rental bookings.
Prices and availability are valid only in conjunction with a Vacation Package in its entirety, and
do not apply to any single portion thereof. InsanelyCheapFlights, due to contractual requirements, is not
able to provide you with a breakdown of the cost for each portion of your Vacation Package booking.
InsanelyCheapFlights Vacation Package prices include all taxes and fees applicable to airfare, hotel
accommodation, car rentals and activities of your Vacation Package. Additional fuel, security, baggage, seat
reservation, hotel incidental, and other applicable service surcharges may apply which will be charged by
the respective Travel Supplier at time of check-in. You are solely responsible for any such additional
surcharges due to the Travel Supplier; if you have any questions about such surcharges, please contact
respective the Travel Supplier directly. Government entry/exit fees may apply, depending on your
destination.
Prices quoted for your InsanelyCheapFlights Vacation Package do not include liability insurance,
collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas,
child safety seats, sky racks; incidental room charges at the hotel (telephone, movies, energy surcharges
and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location
and/or at the check-in counter at the hotel.
Payment must be made in full with a valid credit card at the time of booking. We accept credit cards
and debit cards issued in US, Canada and several other countries as listed in the billings section. We also
accept AE/AP billing addresses.
You, herewith, authorize InsanelyCheapFlights and its authorized third party to process the charge the
credit card you provide to us for the total amount of Vacation Package booking.
Credit card required upon check in: Travel Suppliers require a valid credit card to be presented at
the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide
confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a
traveler listed on the booking.
Debit cards may not be accepted by suppliers. Check directly with the supplier prior to arrival.
Vacation Package Changes, Cancellation and Refunds:
You must call InsanelyCheapFlights prior to departure to change or cancel any InsanelyCheapFlights Vacation
Package bookings. Please do not call Travel Suppliers. Check out "Contact Us" section on the
InsanelyCheapFlights homepage for information.
Once a package is booked, some or all of the components may be non-refundable. Packages can only be
canceled according to the cancellation rules of each individual travel product component forming the
package.
All travelers on one single booking record (if more than one traveler) must travel together on the
same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any
InsanelyCheapFlights Vacation Package.
You shall be responsible for any and all cancellation fees assessed by InsanelyCheapFlights and Travel
Suppliers for airline tickets, hotel reservations, car rental bookings and other travel services.
Partial changes or cancellations to one product component of the package may not be allowed by
certain Suppliers. In such cases all components such as air, car, and hotel must be changed at the same
time. You can check with Customer service representative for more detailed information regarding your
package.
Upon commencement of your trip no changes are allowed and no refunds will be made for early
check-out and/or car rental return, and/or for any unused portion of the Vacation Package.
Cancel and Change: In the event that changes or a cancellation is allowed for a vacation package,
InsanelyCheapFlights's's service fee for processing such change or cancellation will be $75 per-passenger,
per-ticket for flights, $25 per room per night for Hotel and $10 for Car booking in addition to any fare
difference and any applicable Travel Supplier fees.
Cancel and Refund: In the event that portion of your Vacation Package is refundable, the refundable
portion thereof will be refunded less any cancellation fee. No refund will be made for any unused or
partially used portions of the Vacation Package.
Air Component Policies:
- Airline Ticket Terms and Conditions include various rules and restrictions which apply to your airline
ticket(s).
- Any and all changes are subject to availability, limitations and restrictions determined by Travel
Suppliers (availability may be very limited during peak travel periods).
- Most air tickets are not changeable/transferable & non-refundable.
- Origin and destination cities for any InsanelyCheapFlights Vacation Package cannot be changed.
- No changes are allowed to the number of travelers.
Hotel Component Policies:
- Hotel Terms and Conditions include various rules and restrictions that apply to your hotel booking.
- Hotel properties cannot be changed, however, room category changes may be allowed in certain cases, call
InsanelyCheapFlights to inquire of such changes.
- For certain hotels, once your booking is confirmed, your reservation may be non-refundable in its
entirety, check cancellation/change policy for the hotel prior to booking.
- You will be solely responsible for any and all incidental charges at the hotel, including, but not
limited to charges for telephone access, internet access, movies, energy surcharges, resort fees and
other services provided by the hotel that you request during your stay at the hotel
Car Rental Component Policies:
- Car Terms and Conditions include various rules and restrictions that apply to your car rental
reservation.
- Booked car categories cannot be downgraded (i.e., mid-size to economy).
- No refunds will be made for unused car rentals, in part or in its entirety whatsoever.
- Extra charges, including but not limited to fuel, fuel plans; optional collision damage, personal
injury, theft and/or other protection plans, airport assessed taxes and fees, overtime and drop off
charges, children's safety seats, ski racks and other optional items, if any, are subject to direct
payment by you to the car rental company at the car pick-up location.
Activities Component Policies:
- Activities Terms and Conditions include various rules and restrictions that apply to your activities
booking.
Responsibility: InsanelyCheapFlights makes arrangements with third-party vendors for tour and package
services and accommodations, including air transportation, lodging, and car rental (each a "Travel Supplier").
InsanelyCheapFlights is not an agent of the customer or of the Travel Supplier providing travel related services. By
using this website, the customer waives any claim against InsanelyCheapFlights, its subsidiaries or affiliates, and
any of such party's officers, directors, agents, contractors, or employees, and expressly agrees that neither
InsanelyCheapFlights nor any of its subsidiaries, affiliates, officers, directors, agents, contractors or employees,
shall be held liable for a) any loss of or damage to property or injury to any person caused by reason of any
defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any other
transportation company, vendor, or supplier; b) any inconvenience, loss of enjoyment, mental distress or other
similar matter; c) any delayed departure, missed connections, substitutions of accommodations, terminations of
service, or changes in fares and rates; d) any cancellation or double booking of reservations or tickets beyond
the reasonable control of InsanelyCheapFlights; and e) any claim of any nature arising out of or in connection with
air or other transportation, services, or other features performed or occurring in connection with any package
component.
InsanelyCheapFlights strongly recommends the purchase of Travel Protection, which may help to recover
certain change and cancellation fees. InsanelyCheapFlights recommends purchasing Travel Protection from our provider
by adding the Travel Protection Plan to your InsanelyCheapFlights Vacation Package. Travel Protection. pay outs are
subject to limits of coverage. Please read the Travel Protection Terms and Conditions for full details. For more
information regarding available benefits or coverage, you may contact our Travel Protection Provider (Seven
Corners) at 1-877-444-5013. Changes to your travel plans may require changes to your coverage. In the event your
plans change, please contact our Travel Protection Provider to confirm that the coverage of your policy is
adequate.
Documents:
Electronic confirmation and documentation will be sent to the email address on record unless otherwise
stated.
Authority to Send Communication
By approving this transaction you are authorizing InsanelyCheapFlights to send
you communication in the form of email, postal mail, instant messaging, phone call and any other form of
electronic or paper communication. These communications will be primarily for customer service and may
include special offers from time to time.
Copyright and Trademark Notices
© 2008-2020 "InsanelyCheapFlights" is a registered trademark. All rights
reserved. © 2008-2020 W K Travel, Inc. All rights reserved. W K Travel, Inc. owns the copyright of
all material displayed on this website. Anyone accessing this website may view and print material from this
website for information purposes only. Any copyright material of this website is strictly restricted to
non-commercial use only and must include this copyright notice. W K Travel, Inc. is the owner of the
trademarks InsanelyCheapFlights. Other trademarks and service marks displayed on this website are the trademarks
and service marks of their rightful owners.
Resolution of Disputes
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND WE MAY HAVE AGAINST EACH OTHER ARE RESOLVED.
Customer satisfaction is the foundation of our success. That is why, if a dispute arises between us, our goal is to resolve the dispute quickly in a fair and cost-effective way. Accordingly, before taking any other action, first reach out to us by contacting customer service at 1-866-883-0908 or feedback@Insanelycheapflights.com so we have an opportunity to try to address your concerns. Otherwise, you and we agree that any dispute, claim or controversy between you and us, including our agents or any representatives acting on our behalf, arising out of or relating to your use of the Site, these Terms & Conditions, or the breach, termination, enforcement, interpretation or validity thereof, or our relationship in connection with the Site or these or previous versions of these Terms & Conditions (each, a "Claim"), shall be resolved in accordance with one of the subsections of this Resolution of Disputes section below or as otherwise mutually agreed by the parties in writing.
GOVERNING LAW; CLAIMS
These Terms & Conditions and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of New York, USA, exclusive of conflict or choice of law rules. Unless otherwise prohibited by applicable law, any Claim must be brought within two (2) years from the date on which such Claim arose or accrued. The preceding sentence does not apply to New Jersey residents.
WAIVER OF TRIAL BY JURY AND CLASS, REPRESENTATIVE, AND PRIVATE ATTORNEY GENERAL ACTIONS
YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS AND CONDITIONS, WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY. WE EACH AGREE THAT ANY AND ALL DISPUTES MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY. WE ARE ALSO EACH WAIVING THE RIGHT TO PARTICIPATE IN A CLASS, MASS, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING, OR SIMILAR PROCEEDING, WITH RESPECT TO THE CLAIMS COVERED BY THIS PROVISION, WHETHER SUCH CLAIMS ARE SUBJECT TO MANDATORY ARBITRATION OR ARE BROUGHT IN ANY OTHER COURT OR TRIBUNAL, INCLUDING SMALL CLAIMS, AS SET FORTH BELOW. YOU AGREE THAT YOU HAVE EXPRESSLY AND KNOWINGLY WAIVED THESE RIGHTS. ANY DISPUTE ABOUT WHETHER A CLAIM IS BROUGHT AS A CLASS, MASS, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING, OR SIMILAR PROCEEDING, MUST BE DECIDED BY A COURT OF COMPETENT JURISDICTION.
DISPUTE RESOLUTION AND MANDATORY ARBITRATION OR SMALL CLAIMS COURT
For disputes or claims you have against InsanelyCheapFlights, you must first give us an opportunity to resolve your claim by sending a written description of your claim to 1-866-883-0908 or feedback@Insanelycheapflights.com. You and we each agree to negotiate your claim in good faith. You agree that you may not commence any arbitration or court proceeding unless you and we are unable to resolve the claim within 60 days after we receive your claim description and you have made a good faith effort to resolve your claim directly with us during that time.
If we are unable to resolve your claim within 60 days despite those good faith efforts, then either you or we may start arbitration or small claims court proceedings.
Claims shall be resolved via binding arbitration initiated through AAA except for claims asserted on an individual basis that are properly filed in a small claims court.
For small claims court proceedings: if your claim falls within the jurisdiction of a small claims court, then either party may choose to take the claim to small claims court instead of arbitration. Either party may seek to have a claim resolved in small claims court in your county of residence or the small claims court in closest proximity to your residence, and you may also bring a claim in small claims court in New York County, the State of New York, USA. The parties may take their claims to small claims court without first filing with AAA. After a case is filed with AAA, but before the arbitrator is formally appointed to the case by AAA, a party can send a written notice to the opposing party and AAA that it wants the case decided by a small claims court. After receiving this notice, AAA will administratively close the case without further inquiry. Any dispute about whether a claim falls within the jurisdiction of a small claims court shall be resolved by that court, not by an arbitrator. In the event of any such dispute, the arbitration proceeding shall remain closed unless and until a decision by the small claims court that the claim is not within its jurisdiction.
Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, except as set forth below, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. An arbitrator should apply the Terms & Conditions as a court would.
The arbitration will be governed by the AAA Consumer Arbitration Rules (the “AAA Rules”) and the AAA Consumer Due Process Protocol, Statement of Principles, as modified by this Agreement, and will be administered by AAA. The AAA Rules and Consumer Due Process Protocol, Statement of Principles are available online at www.adr.org/consumer or by calling AAA at 1-800-778-7879. If you initiate arbitration the only fee you shall be required to pay is US $200; all other costs will be borne by the Company, except in the event that the arbitrator determines that the claims were frivolous, the arbitrator may award to the prevailing party the costs and attorneys' fees reasonably incurred in connection with the arbitration, except that, in arbitrations proceeding in California, the arbitrator is not empowered to award the prevailing party the fees and costs it incurred in connection with the arbitration.
Notwithstanding the provision above with respect to applicable substantive law, any arbitration conducted pursuant to these Terms & Conditions shall be governed by the Federal Arbitration Act (9 U.S.C., Secs. 1-16, the “FAA”) and any dispute about the interpretation of this arbitration clause shall be covered by the FAA. AAA and the parties must comply with the following rules: (a) the arbitration shall be conducted by a single arbitrator approved by or otherwise affiliated with AAA; (b) the party initiating the arbitration shall choose the form in which they would like the arbitration to be conducted: via telephone, online, solely based on written submissions, or at an in-person hearing; (c) notwithstanding the foregoing, if either party requests an in-person hearing: (i) the arbitrator shall decide whether a hearing is necessary or whether the arbitration should proceed via telephone, online or solely based on written submissions, (ii) if the arbitrator deems that a hearing is necessary, the hearing shall occur at a mutually agreed upon location, or, if the parties are unable to agree on a location, at a location that is selected by the arbitrator and is reasonably convenient to all parties, and (iii) either party may elect to participate in an in-person hearing by phone, unless the arbitrator decides otherwise; (d) the arbitrator may not award any: (i) incidental, indirect or consequential damages, including damages for lost profits, or (ii) punitive or exemplary damages, except where permitted by statute, and the parties waive any right to recover any such damages described in subparagraphs (d)(i) and (d)(ii); (e) the arbitrator may award injunctive or declaratory relief only in favor of the party seeking relief and only to the extent necessary to provide relief warranted by that party's claim; and (f) unless otherwise mutually agreed by the parties in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
The arbitrator shall decide all issues relating to jurisdiction and arbitrability and the interpretation, applicability, formation, existence, validity, scope or enforceability of this Mandatory Arbitration provision. Claims, if any, determined by the arbitrator not to be within the scope of this Mandatory Arbitration provision must be brought exclusively in a Federal or State court located in New York County, the State of New York, USA. If subparagraph (f) above is found to be unenforceable, then the entirety of this Mandatory Arbitration provision shall be null and void. Judgment on the award issued by the arbitrator may be entered in any court having jurisdiction. This Mandatory Arbitration provision shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.
Reporting Claims of Copyright Infringement
If you believe that materials hosted by us infringe your copyright, please
submit (or have your agent submit) to us a notice under the Digital Millennium Copyright Act (DMCA)
including all of the information requested below. If you fail to provide all of the requested information,
we will not process your notice. You may wish to seek legal counsel prior to submitting a copyright
infringement notice. You could be held liable for alleging false claims of copyright infringement.
- A physical signature of the person authorized to act on behalf of the owner of the copyrighted work;
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- A description of where the material that you claim is infringing is located on the Site;
- Your address, telephone number, and e-mail address;
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copyright owner, its agent, or the law;
- A statement by you, made under penalty of perjury, that the above information in your notice is accurate
and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Our DMCA Copyright Agent for notice of claims of copyright infringement on the site can be reached as
follows:
Fareportal Inc.
137 West 25th Street,
11th Floor New York,
NY 10001 United
States
Attn: Legal Team
e-mail: legal@fareportal.com
We reserve the right in appropriate circumstances to remove content on the Site alleged to be infringing
without prior notice, and/or to terminate the accounts of users who infringe any intellectual property
rights of others.
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